Terms of service

We are Flatmate Rooms®, a limited company incorporated under the laws of England and Wales, with registered company number 6690044. You can contact us using our contact us page or write to us at 2 Huxley Street, Northwich, Cheshire, CW8 1DD.
These terms of service include our privacy policy and we will refer to them both as "these Terms".
When you use this site, you agree to be bound by these Terms. If you do not agree to be bound by these Terms, do not use this site.
Certain uses of this site are prohibited and amount to a misuse of our systems and the site. Please refer to previous clause.
You may save and keep a copy of these Terms. They are a legal agreement between us and can only be modified with our consent. We may change these Terms at our discretion by changing them on this site. The then current version of these Terms will apply whenever you use this site.

Intellectual property

The copyright and all other intellectual property rights in this site (including all database rights, trade marks, service marks, trading names, text, graphics, code and files) belong to us. You may download material from this site solely for personal use. However, you must not copy, transmit, modify, republish, store (in whole or in part), frame, pass-off any material or information on or downloaded from this site without our prior written consent.

This site contains links to websites operated by 3rd parties. We have no control over their individual content. We therefore make no warranties or representations to the accuracy or completeness of any of the information appearing in relation to any linked websites. If you decide to access or make a purchase on any 3rd party website linked from this site, you do so at your own risk.

You retain your rights to any content you submit, post or display on or through this site. By submitting, posting or displaying content on or through this site, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any and all media or distribution methods.

FLATMATE ROOMS and FLATMATEROOMS, names and logo are registered trademarks of Flatmate Rooms Ltd.

Your obligations and conduct

You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this site, and that your computer system is compatible with this site.

You must not misuse our system or this site. In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system and this site.

You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to authenticate or login to this site. Any such use or attempted use of an automated program shall be a misuse of our system and this site. Obtaining access to any part of our system or this site by means of any such automated programs is strictly unauthorised.

Barring from the site

We reserve the right to ban users from this site, on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use this site under any other name or through any other user.

Warranty

We try to keep this up, bug-free and safe, but you use it at your own risk. We do not warrant that website will be free from infection, viruses and/or similar code.
Due to the nature of software and the internet, we do not warrant that your access to, or the running of, this site will be uninterrupted or error free. We shall not be liable if we can’t process your details due to circumstances beyond our reasonable control.
We try to keep information on the site is accurate, complete and up-to-date, but we make no warranties or representations that this is the case.
We make no warranty or guarantee that the site or information available on it complies with laws other than those of England and Wales, Scotland, and Northern Ireland.

Liability

Nothing in these Terms will be deemed to exclude our liability to you for death or personal injury arising from our negligence, or for fraudulent misrepresentation.
Subject to previous clause, we accept no liability for any loss suffered as a result of your use of this site or reliance on any information provided on it, and exclude such liability to the fullest extent permitted by law.
Subject to previous clauses considering liability, we shall not be liable to you for:

  1. any indirect, consequential, special or punitive loss, damage, costs and expenses;
  2. loss of profit;
  3. loss of business;
  4. loss of reputation;
  5. depletion of goodwill; or
  6. loss of, damage to, or corruption of data.

We cannot accept liability if a user forgotten to remove their advert or if a property or flatmate is no longer available or if a user wrote a wrong phone number, a premium rate number or a wrong email address.

Legal jurisdiction

You irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and for those purposes irrevocably submit all disputes to the exclusive jurisdiction of the English courts.

Customer feedback

We operate a system to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. Please contact us through this website or write to us at our aforementioned registered address. We aim to acknowledge all customer feedback.

30 days premium package guarantee

Applicable if you don’t find a place / tenant within a month despite proactively contacting other members on the site looking for a tenant or accommodation.
Applicable once, if requested within 10 days after expiration of your 30 days premium membership.
No cash alternative.

Premium membership

  1. All premium membership packages are billed as a recurring payment, packages will auto renew when your selected package expires.
  2. 6 and 12 months packages are billed for the full term as a recurring payment, packages will auto renew when your selected package expires.
  3. All Premium memberships can be cancelled in your account section https://www.flatmaterooms.co.uk/details.
  4. Payments by PayPal are one off payments with no recurring billing.
  5. Once a package has been selected there is no option to downgrade until after it has expired.
  6. Members are advised to purchase premium membership based on the full period you receive rather than purchasing it to contact just one person.
  7. Access to premium membership features is normally processed immediately.
  8. Adverts of premium members can take up to 10 minutes to become featured. For accounts with many adverts: 3 latest updated adverts fall into featured slots. Additional featured slots can be purchased by contacting sales@flatmaterooms.co.uk.
  9. On rare occasions premium membership and featured advert activation can take longer for reasons beyond our control.

Refunds

As we offer an online service which is activated instantly after upgrading, we cannot offer a refund as your exposure and service has already started. This refund policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

Map positions

We use Google maps to show the approximate location of your property based on your postcode. In some cases the position is wrong. You can easily edit your advert and manually move the map marker position by placing the marker on your property.

Updates

Updates to the website can temporarily affect service and premium memberships.

Search engines

Search engines such as Bing, Google and others crawl Flatmate Rooms and user adverts may appear in their search results.

Advert description contact details

Members have a specific area when signing up to enter their email address, surnames and phone number. We don’t allow phone numbers, web addresses, email addresses, surnames, terms like "view me on Facebook" or terms that guide people away from Flatmate Rooms in advert descriptions. This keeps the website profitable so users can enjoy a great service. Members that do put details like the above in the description will lead to their advert taking longer to approve as we have to manually delete these details and users will fill their rooms slower.

Advert preferences & equality

Language preference will be accommodated where possible. Use of gender, age, sexual orientation and other preferences is left to the sole discretion of our members.

Advert Availability

We keep our website up to date with active adverts from landlord and tenants, but on some occasions landlords and tenants will forget to tell us their room has been filled and may ignore our reminder emails, we cannot be held accountable for this. This is annoying to us as much as our members but we do automatically turn adverts off if members haven't logged in for a sensible amount of time. We can't turn adverts off automatically too early as we'd be turning off valid adverts and would annoy lot of our members.

Advert Descriptions

We cannot be held responsible for what members write in these descriptions or the truthfulness of what they write, include or don't include.

Message Descriptions

We cannot be held responsible for what members write in messages or the truthfulness of what they write, include or don't include.

Advertising authority

If we have been made aware you don’t have the authority to advertise your room or property we reserve the right to turn off your advert.

General

We may from to time to time change the content of this site or suspend or discontinue any aspect of this site, which may include your access to it. Subject to our notifying you to the contrary, any amendments to this site or new content will be subject to these Terms.

These Terms are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently). If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.