We will not sell or share your email address, period. Your details will not be passed to 3rd parties. For security we never reveal your email address to other users, all emails sent are forwarded to your email through our dedicated messaging system.
We reserve the right to bar users from this site, on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use this site under any other name or through any other user.
You irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and for those purposes irrevocably submit all disputes to the exclusive jurisdiction of the English courts.
We operate a system to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. Please write to us at our registered address in clause 1.1, or contact us through this website. We aim to acknowledge all customer feedback.
We don't offer refunds as your exposure and other services are available instantly after you upgrade.
No cash alternative.
Membership upgrades are normally processed immediately, adverts of premium members will be featured within 10 minutes. For reasons beyond our control on rare occasions this can sometimes take a little longer.
We use Google maps to show the approximate location of your property in some cases Google may get this wrong, but you can easily edit your advert and manually move the map marker position by placing the marker on your house
Search engines such as Google, Bing, Yahoo and others will crawl Flatmate Rooms and user adverts will appear in their search results.
We don't allow phone numbers, web addresses, email addresses, terms like "view me on Facebook" or terms that guide people away from Flatmate Rooms in advert descriptions. The reason for this is our members have a specific area when signing up to enter their email address and phone number. This keeps the website profitable so users can enjoy a great service. Members that do put details like the above in the description will lead to their advert taking longer to approve as we have to manually delete these details and users will fill their rooms slower.
We do allow B&B's to display their web address in the description of the advert and a picture of the front of the B&B, but this is reserved for premium members only.
If we have been made aware you don't have the authority to advertise your room or property we can reserve the right to turn off your advert.
We may from to time to time change the content of this site or suspend or discontinue any aspect of this site, which may include your access to it. Subject to our notifying you to the contrary, any amendments to this site or new content will be subject to these Terms.
These Terms are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently). If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
Your privacy is very important to us. Our privacy policy is in accordance with all guidelines set by the Online Privacy Alliance and international data protection legislation.
Any personal details you supply to us via this website will be stored and held securely, solely for the purposes of providing you with the advice and/or services you have requested. This will include fulfilling any agreement you may have with us (or our representatives), and providing you with information about related products or services, unless you inform us that you do not wish to receive such information.
Our Privacy Policy relates solely to information supplied by you via this website, and will not alter or affect any personal information otherwise provided.
We are registered under the Data Protection Act, and never make your personal details available to other companies for marketing purposes.
In order that we can monitor and improve our site we gather certain information when you use it, including details such as your domain name and IP address, operating system, browser, and your browser version.
This privacy policy only applies to our website, and links within this site to any external websites are not covered. You should read the respective privacy policies or procedures of these linked websites to find out how they use your information.
We may change this policy from time to time as we add new services or features, or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this page.